Support Center
Get the help you need to maximize your WiFi hotspot network performance.
System Status
All systems are operational. View detailed status and incident history.
View Status Page →Support Hours
Monday - Friday: 9:00 AM - 6:00 PM UTC
Saturday: 10:00 AM - 4:00 PM UTC
Sunday: Emergency support only
Frequently Asked Questions
How do I set up a new hotspot?
Follow our quick start guide in the documentation. It covers hardware configuration, RADIUS setup, and initial testing.
What payment methods are supported?
We support mobile money payments, credit cards, bank transfers, and voucher redemptions across multiple regions.
How does automatic reconnection work?
Our intelligent reconnection system monitors connection status and automatically restores service when users return to range or after power outages.
Can I manage multiple sites?
Yes, our platform supports unlimited sites with centralized management, role-based access, and unified reporting.
Still need help?
Our support team is here to help you succeed. Contact us for personalized assistance with your WiFi hotspot network.